# Mimeo support

Get help with Mimeo. Start with the docs and common questions about licenses, updates and sending, or write in and a person will reply.

## Start with the docs

Most questions are answered in the [docs](https://mimeohq.com/docs). Good places to start:

- [Getting started](https://mimeohq.com/docs/usage/getting-started) if you are setting up for the first time.
- [Deploy Mimeo](https://mimeohq.com/docs/usage/deploy) for your server, and [sending providers](https://mimeohq.com/docs/providers) for Postmark and Resend.
- [Mimeo terms](https://mimeohq.com/docs/glossary) when a word in the app is unfamiliar.

## Write to us

If the docs don't cover it, use the [contact page](https://mimeohq.com/contact). Include your Mimeo's version, what you did and what you expected. A person reads every message.

## Questions

### Where do I download Mimeo or manage my license?

On the License page of your [Mimeo account](https://account.mimeohq.com/login). Register the domain your Mimeo runs on there before downloading; one account can hold several licenses.

### How do I update my Mimeo?

While your support & updates are active, download the latest Mimeo and Mimeo Manager ZIPs from your account and deploy them the way you deployed the first version. Your data, flows and emails carry over. What changed is in the [changelog](/changelog).

### An email is held in the queue. Why?

The [scheduled queue](/docs/usage/queue) shows the reason next to every held email: a guard, a send window, an unverified sender or a paused flow.

### How do I get a refund?

Within 14 days of buying, write to us from the [contact page](/contact). The [terms](/terms) have the details.

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This is the Markdown copy of https://mimeohq.com/support.